Guide

Why Is My Fitbit Not Connecting? Here’s The Solution!

Greg is an IT support specialist with over 15 years of experience troubleshooting a wide range of tech issues. He launched gcdev2.com to share solutions with others in convenient, step-by-step guides. In his spare time, Greg enjoys learning about new devices and staying up to date on the latest operating...

What To Know

  • If it still won’t connect, check to make sure Bluetooth is turned on for both your phone and your Fitbit.
  • Ensure that your Fitbit account is signed in to the correct account on your Fitbit app.

I recently got an used fitbit charge HR and I’m trying to set it up on my new phone but it won’t connect. When I try to connect it, it asks me to press the button on the device, but then nothing happens. I’ve tried everything I could think of but nothing has worked.

Used Fitbit Not Connecting

Many Fitbit models have Bluetooth connectivity, but if you’re having trouble connecting your Fitbit to your phone, try the following steps:

First, make sure your Fitbit is within 20 feet of your phone. If you’re still having trouble, restart your Fitbit by holding down the button until it turns off, then turning it back on.

If restarting your Fitbit doesn‘t work, try restarting your phone. To do this, hold down the power button until the options menu appears, then tap “Restart.”

Once your phone has restarted, try connecting your Fitbit again. If it still won’t connect, check to make sure Bluetooth is turned on for both your phone and your Fitbit. To do this, go to your phone’s settings menu, then tap “Bluetooth.”

If Bluetooth is turned on for both devices, try unpairing your Fitbit from your phone, then reconnecting it. To do this, go to your phone’s Bluetooth settings, tap the “i” icon next to your Fitbit’s name, then tap “Unpair.”

Once your device has been unpaired, try connecting it again. If it still won’t connect, try restarting your Fitbit again.

If none of these steps work, it’s possible that your Fitbit has a hardware issue. In this case, you’ll need to contact Fitbit‘s customer support for assistance.

Why Won’t My Fitbit Device Connect To My Phone?

  • 1. Check that your phone and Fitbit device are compatible.
  • 2. Ensure that both devices have Bluetooth enabled.
  • 3. Restart both your phone and Fitbit device.
  • 4. Try connecting your Fitbit device to a different phone.
  • 5. Contact Fitbit customer support for further assistance.

How Do I Troubleshoot My Fitbit If It Is Not Connecting?

If your Fitbit device is not connecting, there are a few troubleshooting steps you can take to resolve the issue. Here are some things you can try:

1. Check Your Fitbit Device: Make sure the Fitbit device is powered on and fully charged. Also, make sure the device is within range of your phone or Wi-Fi network.

2. Restart Your Fitbit Device: Try restarting your Fitbit device by pressing and holding the side button until you see the Fitbit logo.

3. Check Your Phone or Wi-Fi Connection: Make sure your phone or Wi-Fi router is working properly. Try restarting your phone or router and see if that fixes the issue.

4. Update Your Fitbit App: Make sure your Fitbit app is up to date. You can check for updates in the App Store or Google Play.

5. Check the Fitbit Website: If your Fitbit device is not connecting, you can try logging into the Fitbit website and checking your activity there.

6. Contact Fitbit Support: If none of the above steps work, you can contact Fitbit support. They will be able to help you troubleshoot the issue and find a solution.

By following these steps, you should be able to get your Fitbit device connected and working properly again.

What Are The Common Reasons Why A Fitbit Device May Not Be Connecting?

There are several reasons why a Fitbit device may not be connecting. Here are a few common ones:

1. Fitbit app and device update: Ensure that both your Fitbit device and the Fitbit app are updated to the latest version. To check for updates, open the App Store or Google Play store on your device.

2. Bluetooth connection: Check that your Fitbit device and smartphone are connected via Bluetooth. To do this, open the Bluetooth settings on your smartphone and ensure that Bluetooth is turned on. Then, select your Fitbit device from the list of available devices.

3. Location: Your Fitbit device and smartphone must be within 20 feet of each other to establish a connection. If you’re having trouble connecting, try moving closer to your device.

4. Fitbit account: Ensure that your Fitbit account is signed in to the correct account on your Fitbit app. To check, open the Fitbit app and tap on the profile icon in the top right corner. Then, select “Account” and make sure that the email address and password are correct.

5. Battery level: Your Fitbit device’s battery level must be at least 10% for it to connect to your smartphone. If your device’s battery is low, charge it before attempting to connect.

How Do I Update My Fitbit Software If It Will Not Connect?

To update your Fitbit software if it cannot connect, you will need to perform the following steps:

1. Connect your Fitbit to your computer using a USB cord.

2. Open Fitbit Connect, which should be automatically launched when you connect your Fitbit.

3. Make sure your Fitbit is charging and within range of your computer.

4. Click “Update Now” if an update is available.

5. Once the update is complete, click “Done” and your Fitbit should reconnect.

If these steps do not resolve the issue, you may need to contact Fitbit support directly for further assistance.

Are There Any Alternatives To Using A Fitbit Device If It Will Not Connect?

Fitbit devices are known for their reliability and accuracy, but there may be times when your device will not connect. If you are experiencing connection issues with your Fitbit device, there are several alternative methods that you can use to track your activity.

One alternative to using a Fitbit device is to use your smartphone. Many smartphones have built-in activity tracking apps that can track steps, distance, and calories burned. These apps may not be as accurate as a Fitbit device, but they can still be helpful.

Another option is to use a pedometer. Pedometers are small devices that attach to your waistband or belt and track your steps. They may not be as advanced as a Fitbit device, but they are easy to use and can be very accurate.

Finally, you can use a fitness watch. Fitness watches are similar to Fitbit devices, but they have additional features such as heart rate monitoring. They are more expensive than a Fitbit device, but they are a good option if you are looking for additional features.

Overall, there are several alternatives to using a Fitbit device if it will not connect. You can use your smartphone, a pedometer, or a fitness watch to track your activity.

The Bottom Line

“Get the most out of your Fitbit: How to sync your data.”
“Sync your Fitbit: A step-by-step guide.”
“Fix your Fitbit sync problems once and for all.”
“Sync your Fitbit and maximize your fitness potential.”

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Greg Clayton

Greg is an IT support specialist with over 15 years of experience troubleshooting a wide range of tech issues. He launched gcdev2.com to share solutions with others in convenient, step-by-step guides. In his spare time, Greg enjoys learning about new devices and staying up to date on the latest operating systems and apps. He lives in California with his wife and two children, where he passes down his tech know-how while also picking up new tricks from the next generation of digital natives. Greg holds a degree in Computer Science and is A+ certified. In addition to running the site, he authors many of the hands-on tutorials and how-to articles to help users fix problems and get the most out of their devices.
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