Guide

Fix Your Fitbit Sense: Here’s Why It Won’t Respond To Your Touch

Greg is an IT support specialist with over 15 years of experience troubleshooting a wide range of tech issues. He launched gcdev2.com to share solutions with others in convenient, step-by-step guides. In his spare time, Greg enjoys learning about new devices and staying up to date on the latest operating...

What To Know

  • To do this, press and hold the side button until the screen turns off, then tap the screen to turn it back on.
  • You can update the software to the latest version by following the instructions on the Fitbit website.
  • To charge your Fitbit Sense, simply connect the charging cable to the USB port on your computer or any UL-certified USB wall charger.

If you’re having trouble with your Fitbit Sense not responding to touch, you’re not alone. Many users have reported this issue, and there are a few things you can do to try to fix it.

First, make sure that your Fitbit Sense is up to date. You can check for updates by going to the Fitbit app and selecting the Account tab. If an update is available, install it and see if that fixes the issue.

If that doesn’t work, you can try restarting your Fitbit Sense. To do this, press and hold the side button until the screen turns off, then tap the screen to turn it back on.

If restarting your Fitbit Sense doesn’t resolve the issue, you can try resetting it.

Fitbit Sense Not Responding To Touch

Like any other gadget, Fitbit Sense might develop problems. One of the common problems reported by Fitbit Sense users is that the touchscreen on their smartwatch is not responsive. The smartwatch might seem frozen, or it may take longer than usual to respond to touch.

There are a few simple solutions you can try before opting for a repair.

Check the Touchscreen

The touchscreen might be unresponsive due to dirt or debris on the screen. Use a soft cloth to wipe the screen gently.

Clear App Cache

Many apps on your Fitbit Sense store temporary files called cache, which can sometimes lead to performance issues. You can clear the cache on your Fitbit Sense to solve such problems.

To do this, follow these steps:

1. Go to the Apps screen on your Fitbit Sense.

2. Select the app that is not responding.

3. Swipe up from the bottom of the screen to access the app settings.

4. Choose ‘Clear Cache’ and ‘Clear Data’.

Restart Your Fitbit Sense

Sometimes, a simple restart can fix minor issues. Press and hold the side button on your Fitbit Sense until the screen turns off. Press and hold the side button again until the Fitbit logo appears on the screen.

Update Your Fitbit Sense

Your Fitbit Sense might not be responding to touch because it needs an update. You can update the software to the latest version by following the instructions on the Fitbit website.

Charge Your Fitbit Sense

If your Fitbit Sense is low on battery, the touchscreen might be unresponsive. Connect your Fitbit Sense to its charger and try using it after a few minutes.

Factory Reset Your Fitbit Sense

If none of the above solutions work, you might need to factory reset your Fitbit Sense. This will erase all the data on your smartwatch, so make sure you have a backup before doing this.

To factory reset your Fitbit Sense, follow these steps:

1. Press and hold the side button on your Fitbit Sense until the screen turns off.

2. Press and hold the side button again until the Fitbit logo appears on the screen.

3. Tap on the screen and scroll down to ‘Settings’.

Has Your Fitbit Sense Stopped Responding To Touch?

  • 1. Clean the touchscreen and charging contacts.
  • 2. Try restarting your Fitbit Sense.
  • 3. Check the Fitbit app for any updates.
  • 4. Try resetting your Fitbit Sense.
  • 5. Contact Fitbit’s customer support for assistance.

Have You Tried Restarting Your Fitbit Sense?

Have You Tried Restarting Your Fitbit Sense?

Restarting your Fitbit Sense can help fix any issues you may be experiencing.

1. Press and hold the side button until the Fitbit logo appears on the screen.

2. Let go of the button and wait for the device to restart.

3. After the restart, try syncing your device with your phone or computer to see if the issue is resolved.

If restarting your Fitbit Sense does not fix the issue, you may need to contact Fitbit support for further assistance.

Have You Tried Charging Your Fitbit Sense?

Yes, I have charged my Fitbit Sense. It is recommended to charge your Fitbit Sense every few days to ensure optimal performance.

To charge your Fitbit Sense, simply connect the charging cable to the USB port on your computer or any UL-certified USB wall charger. The charging cable has a magnetic connector that snaps into place on the back of the Fitbit Sense.

If your Fitbit Sense is not charging, make sure it’s clean and dry. Also, try a different USB port or wall charger. If it still won’t charge, you may need to contact Fitbit customer support for assistance.

Have You Tried Cleaning The Screen Of Your Fitbit Sense?

Have you tried cleaning the screen of your Fitbit Sense?

Yes, I have cleaned the screen of my Fitbit Sense. I use a dry cloth to wipe away any dirt or debris that has accumulated on the screen. If the screen is particularly dirty, I may use a damp cloth to wipe it clean. It is important to avoid using harsh chemicals or abrasive materials on the screen, as these can damage the finish.

It is also a good idea to avoid getting water on the screen, as this can cause it to fog up or malfunction. If water does get on the screen, I dry it off with a soft, lint-free cloth.

Overall, cleaning the screen of my Fitbit Sense is a simple and effective way to keep it looking and working its best.

Have You Tried Resetting Your Fitbit Sense?

Resetting your Fitbit Sense can help resolve any issues you may be experiencing with the device. To reset your Fitbit Sense, press and hold the side button until the Fitbit logo appears on the screen. Then, release the button.

Once the Fitbit logo appears, press and hold the side button again until the Fitbit logo disappears. Then, release the button.

Your Fitbit Sense should now be reset. If the problem persists, you may need to contact Fitbit support for further assistance.

Key Points

Fitbit Sense owners have been complaining about their devices not responding to touch.

If you are experiencing this issue, you are not alone. Many Fitbit users are also reporting the same problem.

Why is my Fitbit Sense not responding to touch?

There could be several reasons for this problem. Some of the most common ones include:

1. The sensor may be dirty or dusty.
2. The screen may be cracked or damaged.
3. The charging port may be damaged.
4. The battery may be dead.

If you are experiencing this issue, there are a few things you can do to troubleshoot the problem.

First, try cleaning the sensor with a soft cloth. If the screen is cracked or damaged, you may need to replace the device. If the charging port is damaged, you may need to replace the charging cable. And if the battery is dead, you may need to charge the device.

If you are still having trouble, you should contact Fitbit’s customer support for assistance.

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Greg Clayton

Greg is an IT support specialist with over 15 years of experience troubleshooting a wide range of tech issues. He launched gcdev2.com to share solutions with others in convenient, step-by-step guides. In his spare time, Greg enjoys learning about new devices and staying up to date on the latest operating systems and apps. He lives in California with his wife and two children, where he passes down his tech know-how while also picking up new tricks from the next generation of digital natives. Greg holds a degree in Computer Science and is A+ certified. In addition to running the site, he authors many of the hands-on tutorials and how-to articles to help users fix problems and get the most out of their devices.
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